The Admin and especially CeO of this company see our family members as nothing more than dollar signs. The last few times I went to visit my family member in there they were SEVERELY understaffed and the nurses NEVER! came down from the nurses station to help.
We have had a good experience with Allegiance. We have had a family member there on 3 different occasions and treatment and care has been effective.
This is one of the worst companies you could ever imagine. I would NEVER recommend putting ANY family member in this horrific place. The ONLY good thing about this place besides one or two of the regular workers is Dr. Gutierrez.
I seen males going into females rooms and vice versa and even though the regular staff was doing everything they could to redirect I can only imagine how hard it is being a female trying to redirect a strong and violent male with no help from nurses or admin for that matter.
This place is poorly run and very deceiving about the care they give. They assure you that our loved ones will get the care you specifically addressed with them and then do absolutely nothing. I will NEVER recommend them to anyone!!!
I'm sure the people who are going to reply to this comment will disagree but I can also assure you they were more than likely if not threatened with their jobs to do so already fear for them so decided to do it on their own.
This is just a simple warning to ANYONE deciding to put their family member in this place that they should stay away from this facility. Although Dr. Gutierrez is an amazing Dr I would advise you to look towards another hospital where he can help. Somewhere NOT run by a money hungry employer/CEO.
Horrible service and the place looked flat out disgusting/run down. You can see where people have scratched into the windows "Help" in HUGE letters and other things from names to obscenities.
First of all I wish it had negative stars but I had to choose 1 to let me rate this horrid place! First of all my father is on behavioral treatment medication and he was placed here for medication adjustment. Do not I repeat do not let your family or loved one come here! I am watching my father deteriorate in front of my eyes. He has awful blood shot eyes and groggy, dirty ears, no oral hygiene and when I asked the nurse for items to clean him up she never returned. When I asked why were his clothes soiled and stained and the same set used repeatedly I was informed that perhaps it was coincidence that I came on the same day he had the same clothes from our last visitations. Yet again I asked the front nurse station for the items and was told we are on shift change and it's gonna be a minute. My father has lost a significant amount of weight in just two weeks of being at this facility. The nursing home he was in said this was a good place for his treatment and had an excellent Doctor. I can't really speak ill of said Doctor but In my profession if you customer service looks bad then you look bad. I am a supervisor of a very well known bank and I would hate for my customers to suffer at the hand of a lazy rude employee. I will not tolerate it at my bank they should not tolerate it at a hospital. Granted those poor elderly patients obviously don't have a voice to complain on them but I on the other hand do. I'm not crazy or delusional or suffer from dementia or Alzheimer's so today I promise to find away to speak for these poor individuals. I myself question this facility and the first thing I did was come here for reviews. All negative reviews not a single positive or even a positive response from a representative of the institution. My father will probably be okay once we get him away from there. Prayers and blessings for anyone trying to make the decision to put your loved one here. Read this and with no question in your heart or mind don't pick this facility. The best care for your loved ones are not the first priority here. Thank you!!!
I will say the admin/nurses are VERY good at manipulating you into thinking they genuinely care about our families but I can assure you it's nothing more than an act. I also found it quite humorous how many times one person at the nurses station would say something and immediately after they turned around how many of her coworkers rolled their eyes at each other. you can tell there is NO kind of co-operation within this facility.
A family member was placed in Allegiance Behavioral Health last year. He was in frail health and a fall risk. He also had aphasia at a level that he frequently was unable to find the words he needed to communicate. He was not able to communicate effectively with the family or the staff while he was in the facility. His health declined quickly in one week's period of time. With the help of a wonderful woman who works there as a FNP, we had him removed when we found him unable to sit upright at a visit. There are not many choices for people in this area whose loved one has become combative but I would not recommend this location for someone who is physically fragile and/or has difficulty communicating in any way.
Allegiance Behavioral Health is a US Doctor based in Plainview, Texas. Allegiance Behavioral Health is located at 2601 Dimmitt Rd # 400, Plainview, TX 79072, USA.
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