Awful service
Well WalMart is no different than any other business you can not train someone to care! Apparently the manager cared but could not cure the problem. Called shortly prior to closing of the auto department to see if they could put us in line or see if we could be a few min late to get a flat fixed where the nice girl answered and offered to put me on hold! 20MIn later I hear my son get there and they told him that he could not help! All the mean while the nice folks across town at Torres Tire offered to stay late and help me out! I then called the manager of walmart who could not figure out who picked up the phone and put me on hold. Hope those friendly globes in the sky were in operation! No one offered to stay late like the fine folks across town so I would like to give a no star award but that is not an option!
I am not from the area! My husband travels for work. I wake up from our hotel with a flat. I pump up my tire and head to Walmart thinking. Walmart will have my back! So I get there the girl is pretty nice does her job. Tells me its gonna be a 45 min wait. So I do a little shopping. When I go back to pick up my car the light pressure gage is on. My husband says maybe the air needs to get adjusted. So we go have dinner as we are getting out my tire is flat again. We take it back the guy says its gonna be a 45min. wait but they close in 30min. So mY husband says fine just put some air it it my wife will bring it back in the am. I take it back ,the guy in the front says its gonna be 20min. I go sit and eat at McDonald's for 30min & my car still has not been touched. I then ask the other girl what the status of my car was and she said its like 20min. I said that it was the other guy told me 20min ago. I wait another 10min total of 1hr and my car has still not been touched. So I then wait in line & ask for my keys & a refund. She goes out gets my keys & tells me she can't give me a refund because her manager has already left for the day. I will need to come back tomorrow. At this point I am beyond frustrated
Walmart Tires Auto Parts is a US Car Repair based in Plainview, Texas. Walmart Tires Auto Parts is located at 1501 N Interstate 27, Plainview, TX 79072, USA.
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